Privacy Policy
1. Introduction
Northern Power Electronics is committed to protecting and safeguarding the privacy of our customers and website visitors. All attempts will be made to ensure that data captured will be processed in accordance with the requirements of the Data Protection Act 2018, along with other applicable regulations.
Northern Power Electronics is the data controller. If you have any requests concerning your personal data or queries with regard to how we handle your data, you can contact us by email at account@npe-uk.com or write to us at:
Northern Power Electronics Limited
Enterprise Centres, Unit 30, i-8
Lynnwood Terrace
Newcastle upon Tyne, NE4 6UL
This Privacy Policy explains our data processing practices. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
2. Information We Collect
We may collect the following types of information:
Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide when you contact us, create an account, or fill out a form on our website.
Technical Information: We collect information about how you use our website, including your IP address, browser type, operating system, and usage data.
Cookies: We use cookies to improve your experience on our website. Cookies help us understand how you interact with our content and enhance your user experience. For more information, please refer to our Cookie Policy.
3. How Our Website Works and Data We Collect
If you would like to inquire about our services, purchase products, or request support, you may need to complete and submit a form on our website. We respect your data and rights by keeping your data secure and confidential, limiting use of your data to providing you with the information or service you have requested, and not sharing your data with anyone else unless necessary.
If you complete a webform in order to create a new customer account, it will ask for your contact details, such as your name, email address, telephone number, postal address, and postcode.
4. How We Use Your Information
The information we collect is used in the following ways:
To Provide Services: We use your personal information to respond to your inquiries and provide the services you request.
To Improve Our Website: Technical information and usage data help us improve the functionality, content, and performance of our website.
To Communicate With You: We may use your contact details to provide you with updates, newsletters, or marketing materials, provided you have consented to receive such communications.
Direct Marketing: We may contact you with information about similar products or services, provided you have not opted out of such communications.
5. Sharing Your Information
Northern Power Electronics will not share your personal information with third parties, except in the following cases:
Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as CRM systems, email broadcast software, and payment processing services.
Legal Obligations: We may disclose your personal information if required by law or in response to legal requests.
6. Security - How We Protect Your Data
We are committed to ensuring that your information is secure. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. This includes the use of encryption for desktop and network security, in addition to other industry-standard information security procedures.
7. Your Rights
You have the following rights regarding your personal information:
Access: You have the right to request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can ask us to delete your personal information if it is no longer necessary for the purposes for which it was collected, subject to legal requirements.
Withdrawal of Consent: If you have consented to the use of your personal information, you can withdraw your consent at any time.
Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.
8. Retention of Information
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. We will keep your email data until you unsubscribe.
9. Links to Other Websites
Our website may contain links to other websites. This privacy policy only applies to Northern Power Electronics, and we are not responsible for the content or privacy practices of other websites.
10. Children's Privacy and Protection
Our services are not designed for, or intentionally targeted at, children under 16 years of age. We do not knowingly collect data from anyone under the age of 16.
11. Changes to This Privacy Policy
Northern Power Electronics may update this Privacy Policy from time to time. Any changes will be posted on this page, and the 'last updated' date will also change. You are encouraged to review the policy periodically to stay informed of updates.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us by email: account@npe-uk.com